Legal & Privacy

Last Updated: January 2025

Terms of Service

1. Acceptance of Terms

By accessing or using NetOS ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Service Description

NetOS provides WiFi billing and management software for:

  • Cloud-hosted accounts at *.netos.eryxlabs.co.ke
  • Self-hosted installations on your infrastructure

3. Account Registration

  • You must provide accurate information during registration
  • You are responsible for maintaining account security
  • One account per business entity
  • You must be 18 years or older to create an account

4. Acceptable Use

You agree NOT to:

  • Use the Service for illegal activities
  • Attempt to hack, disrupt, or reverse engineer the Service
  • Resell access without written authorization
  • Violate third-party intellectual property rights
  • Send spam or unsolicited communications through the Service
  • Use the Service to harm or defraud others

5. Payment Terms

  • Free Tier: Up to 50 customers, forever
  • Paid Plans: Billed monthly based on customer count
  • Payment due on the 1st of each month
  • No refunds for partial months
  • Price changes will be announced 30 days in advance
  • Failure to pay may result in service suspension

6. Service Modifications

We reserve the right to:

  • Modify features and functionality
  • Add or remove integrations
  • Update pricing for new customers
  • Discontinue the Service with 90 days notice

7. Termination

You may:

  • Cancel your account anytime from the dashboard
  • Export your data within 30 days of cancellation

We may:

  • Suspend accounts for terms violations
  • Terminate accounts with 7 days notice for non-payment
  • Immediately terminate accounts for illegal activity

8. Intellectual Property

NetOS retains all rights to the software and branding. Your data remains yours. You grant us a license to process your data solely to provide the Service.